Strategy to Improve Organizational Image Throughing Personality, Servant Leadership, Organizational Culture and Service Quality

Andi Hermawan; Andri Kusuma Wardani

doi:10.59175/pijed.v3i2.325

Authors

Andi Hermawan Universitas Pakuan, Bogor
Andri Kusuma Wardani SMK PGRI 2 Cibinong Kabupaten Bogor

DOI:

https://doi.org/10.59175/pijed.v3i2.325

Keywords:

Organizational Culture, Organizational Image, Personality, Servant Leadership, Service Quality

Abstract

Image is one of the important assets for an organization that should be continuously built and maintained. A good image is one of the important tools, not only to attract consumers in choosing products or services, but also to improve customer satisfaction attitudes towards the organization. Image also shows the existence of an organization in the public eye, namely showing the public’s view of the organization that is formed over a long period of time. A well-formed image will also have a good impact on achieving the goals set by individuals or organizations. Based on preliminary research, it is known that the Image of PGRI Schools in Bogor Regency is relatively suboptimal. Therefore, research is needed to obtain information on variables related to improving Service Quality. The purpose of this study is to carry out strategies and ways to improve organizational image by conducting research on the influence between personality variables, servant leadership, organizational culture and service quality. This study uses the path analysis method to determine the influence between the variables studied and the SITOREM method for indicator analysis in order to obtain optimal solutions in efforts to improve organizational image.

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